Logo Foretelian

Workforce capacity planning, re-tuned for reality

Plan for the range. Not a single number.

Traditional WFM forecasts one exact figure for every interval — and reality never cooperates. Foretelian gives you the range of people you'll actually need, then tells you whether your team's own flex can absorb it.

Try it free Request a demo

Connect your ACD — Genesys, Amazon Connect or Twilio — or upload a CSV. Assumptions stay visible and overridable, never a black box.

Example resiliency verdict A required-staffing range of 95 to 112 people sits inside the historical flex envelope of 91 to 114 around a committed plan of 100, so the plan is resilient. Resiliency Resilient You need 95–112 people median 103 · plan commits 100 95 112 −9% plan 100 +14% demand range your flex envelope Range fits inside historical flex · band calibrated (81% coverage)
A real Foretelian resiliency verdict — the range, your flex, and a defensible call.

From your own history to a verdict you can defend

Three steps. No false precision, no black box.

  1. 01

    Forecast the range

    Monte Carlo over your demand history produces a p10 / p50 / p90 band — the people you'll actually need, not a single decimal.

  2. 02

    Measure your flex

    We read how far your team has historically scaled up and down — overtime, VTO, borrowing — to size your real absorption envelope.

  3. 03

    Get the verdict

    Resilient, Tight, or Exposed — calibrated against your own data, paired with a word and an icon so it's never colour alone.

Connect your ACD. Adherence on real agent states — not exports.

Foretelian reads agent state straight from your contact-centre platform, so schedule adherence is scored against what actually happened — no manual CSV pulls. Each vendor is a thin adapter on one canonical pipeline, so adding the next is small, not a re-integration.

  • Read-only — your credentials stay inside your own tenant.
  • Vendor aux & presence codes mapped to your own schedule segments.
  • No live access yet? A synthetic feed runs the whole pipeline from your published schedule.
See it on your data
  • Genesys Cloud Live adapter

    Agent state & presence via the Platform API.

  • Amazon Connect Live adapter

    Agent-event stream from your Connect instance.

  • Twilio Flex Live adapter

    Worker activity from TaskRouter.

More on request — NICE CXone, Five9, Cisco Webex and others build on the same canonical pipeline. Ask about your vendor.

Ask in plain English. Get the math back.

The Simulation Advisor runs Monte Carlo and Erlang C on your parameters and shows its working — the table, the assumptions, the trade-off — not just a headline number.

Simulation Advisor AI Agent
Interactive sample

Pick a scenario to watch the Advisor work.

Try a scenario

Run it on your data Request a demo

The engine underneath

Simulation, forecasting, and staffing in one place — every assumption on screen, every output traceable.

Visualise workflow capacity in real time

Model multi-queue routing, watch utilisation and bottlenecks, and pressure-test service levels with Monte Carlo before they cost you a breach.

  • Multi-queue workflow modelling
  • Capacity and utilisation at a glance
  • Monte Carlo simulation for risk analysis
Foretelian queue-flow simulator showing routing nodes and live utilisation percentages
Forecast-versus-actuals trend chart with MAPE accuracy tracking

Forecasts you can trust

Volume and AHT forecasting with accuracy tracked against actuals — MAPE, seasonality, and the trend, so the number has a paper trail.

Required-versus-projected staffing comparison with gap analysis by period

Right-size every period

Required versus projected staffing side by side — spot the gap months out and plan hiring with precision, not guesswork.

Built for operations teams that live in the numbers

From inbound voice to back-office case queues, Foretelian sizes the work and the people against real service-level targets — whatever the channel.

Start with your own data
Contact centres
Voice, chat, and email queue planning against 80/30-style SLAs.
Back office
Case-management and processing queues with FIFO aging and backlog burn-down.
Field services
Dispatch and scheduling capacity across sites and shifts.
Support teams
Tiered support capacity and escalation planning.

Pricing that scales with the team

Start free. Talk to us when you need the full engine and your own tenant.

Free

For a single planner kicking the tyres.

  • Erlang & Monte Carlo calculators
  • Single-queue forecasting
  • Shared workspace
Sign up free
Most popular

Professional

For a planning team running live capacity.

  • Everything in Free, plus a dedicated tenant
  • Capacity plans, decks & resiliency verdicts
  • Multi-queue Flow2 simulator & AI Advisor
  • Team seats & activity log
Talk to us

Enterprise

For complex, multi-site organisations.

  • Everything in Professional
  • SSO, role-based access & audit trail
  • Onboarding & fractional WFM support
Contact sales

Need senior WFM talent, not another hire?

Our Fractional WFM team plugs in on demand — a Director of WFM, senior analysts, project-based engagements — to get forecasting and planning right from day one.

Learn more

Built by WFM professionals with 20+ years sizing real contact centres.

Per-tenant schema isolation Encrypted in transit & at rest GDPR-aligned data handling Assumptions always visible & overridable

See your real staffing range — free

Upload your history, get a defensible range and a resilience verdict in minutes. No spreadsheet wrangling.

Sign up for free Request a demo

Get in touch

Tell us about your team and your queues. We reply within one business day with concrete next steps.

dan@foretelian.com

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