Modern Capacity Planning
Empower your contact centre and back office teams with smarter Workforce Management.
Take your planning out of Excel and make your life easier.
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Your Workforce Command Centre
Foretelian gives WFM teams the visibility they need to lead with confidence.
- Instant visibility into forecast accuracy, staffing needs, and plan status
- Dynamic charts that highlight over- and under-staffing risks
- Built-in task tracking to stay ahead of plan deadlines
- Visuals your ops leaders will actually want to see
Whether you're planning for a call centre or a back office queue, Foretelian helps you make data-backed decisions without the spreadsheet juggling act.
Why Foretelian?
Smarter Planning
Leverage AI to automatically forecast workloads, optimizing resource allocation without the guesswork.
Back Office Efficiency
Get insights for back office teams to handle workloads seamlessly with no delays. Our model can handle any kind of SLA requirement.
Call Centre Optimization
Predict and meet service level targets with pinpoint accuracy, ensuring you always have the right team size.
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