Modern Capacity Planning for Operations Teams

Foretelian combines fast forecasting, staffing planning, and scenario simulation in a single workspace. Upload history, generate forecasts, and build capacity plans with clear, defensible assumptions.

Accurate Forecasts

Upload your data and generate volume/AHT forecasts quickly; compare models, track MAPE.

Clear Staffing Plans

Turn demand into resourcing plans with shrinkage, hiring, and ramps built in.

What‑if Scenarios

Run simulations to understand tradeoffs, constraints, and the path to targets.

Fractional Workforce Management Services

Talk to an expert

Get senior WFM talent on‑demand to accelerate forecasting, planning, and operations — without hiring full‑time. We embed with your team, implement best practices, and leave you stronger than we found you.

Roles we offer

Fractional Director of WFM
Senior WFM Analyst / Forecaster
Scheduling & Intraday Specialist
Tooling & Data Enablement (BI/ETL)

Engagement models

Advisory retainer (e.g., 4–16 hrs/week)
Project‑based (forecasts, plans, audits)
Interim coverage during transitions
Enablement + handoff to your team

Typical outcomes

Faster, more reliable forecasts
Transparent staffing & hiring plans
Reduced backlog / improved SLAs
Executive‑ready narratives and dashboards

How we work

Discovery: objectives, constraints, data landscape
Plan: define scope, timeline, success metrics
Execute: iterate quickly with weekly checkpoints
Enable: document, train, and transition ownership

Where we plug in

Contact center, back office, case management, field ops, and support functions. Comfortable with your stack: Salesforce, ServiceNow, Genesys, NICE/Verint, GSheet/Excel, modern BI, and more.

Flexible, transparent engagement

We’ll recommend an approach after a short discovery. Common starting points include an advisory retainer and a scoped plan build.

Talk with Foretelian

Tell us a bit about your team and goals. We’ll reply quickly with next steps.

Email: dan@foretelian.com

Schedule: Provide scheduling link